Contact

We want to hear from you!
Please read the information below to help us best assist you with your question/request.

To help us better understand your question/request, please follow the guidelines below when communicating with us:

  1. Check the website first! Many answers to common questions can be found on our website.
  2. Check the submission guides and template second! These also contain answers to common questions.
  3. Check our FAQ’s.
  4. Choose the best email address for your specific question/request (see below)
  5. State your question clearly and give enough detail to help us answer. If you’re having technical difficulties with our platform, please provide screenshots and explain the steps you took. 
  6. If you have a manuscript number and/or title, please include them in your message/email.
  7. Wait for our team to reply to your email before submitting your manuscript. 
  8. Reply-all to emails and messages unless an editor tells you not to.
  9. To comply with laws that protect minors online, such as the Children’s Online Privacy Protection Act (COPPA) in the United States, we ask that all students under the age of 13 contact us through their Coordinating Adult or parent/guardian.


Choosing the correct email address will help us better help you! Please review the emails below and pick the one that best fits your needs:

For help with your submission to JEI: Questions about the submission process, your submitted manuscript, or issues with Editorial Manager? Email us at: [email protected]

Education and Classroom Resources: Looking for lesson plans, classroom support, or outreach opportunities? Email us at: [email protected]

Giving to JEI: For any questions about supporting JEI and/or eiRxiv financially, email us at: [email protected]

Volunteering with JEI: Find out more about eiligibility and the specific tasks of each volunteer role, along with our volunteer application, on our Prospective Staff page.
For any questions related to volunteering with JEI please email: [email protected]

JEI Website: Found a broken link? Website won't load or formatting looks off? Email us at: [email protected]
(NOTE: The webmaster is not responsible for issues with Editorial Manager accounts or functionality. Please direct any Editorial Manager questions to the submissions inbox so our team there can assist!)

For General Questions About JEI: Have a question that doesn't fit into any of of the above email groups? Email us at: [email protected]

Please do not contact us outside of the emails listed above or Editorial Manager.
Our staff and volunteers will not respond to messages sent outside of these methods to protect their personal space.

When to Expect a Response From Our Team:
We do our best to answer all emails within 3-10 business days upon receipt. During our busy submission season (May - August) and in late December through early January, it may take us longer to reply as we balance many responsibilities.

We appreicate your patience as we get to your messages, inquiries, and submitted manuscripts!


The Journal of Emerging Investigators, Inc
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 PMB 343
 Boston, MA 02114